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Satisfaction Survey

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your feedback is very
important to us

Please take a moment to complete our satisfaction survey. Your insights help us improve our services and ensure that we meet your needs and expectations.

Thank you for helping us enhance your experience at Vilamoura Marina.

Name

Email

Phone

Age

18-24 25-34 35-44 45-54 55-64 >65

Living in Vilamoura?

Yes No

Type of accommodation

> 1 year < 1 Year

Number of Nights

Type of vessel

sailing boat motorboat

How did you find out about this marina?

previous visit Internet Recomendation Press Other

If other, what it was?

On a scale from 0 to 10, how likely are you to recommend Vilamoura Marina to a friend or colleague?

0 (Not Likely) 1 2 3 4 5 6 7 8 9 10 (Very Likely )

Please justify your answer

Is the cost of this Marina fair in relation to the services it provides?

Yes No

If you answered no, please justify your answer

On a scale of 0 to 10 how do you rate the facilities (0-poor; 10-excellent)

0 1 2 3 4 5 6 7 8 9 10

On a scale of 0 to 10 how do you rate the services (0-poor; 10-excellent)

0 1 2 3 4 5 6 7 8 9 10

On a scale of 0 to 10 how do you rate the safety (0- Poor; 10-Excellent)

0 1 2 3 4 5 6 7 8 9 10

If you have given a score of less than 6 please justify:

What would you like to see improved?

Device Quality - Price ratio Proximity to beaches Restaurants, Bars, Shops Surroundings Security Shipyard Services Awards and Certifications Facilities Customer Service

What else would you like to see improved?

Are you satisfied with the location of your berth?

Yes No

If you answered no, please tell us why:

Noise Far from access door PA too small Short / Unstable Fingers Problems with other users Other Customer Service

Satisfaction with Services

Are you satisfied with the location of your berth?

How do you rate the quality of the reception service?

Weak Satisfactory Good Excellent

How do you rate the quality of support by the Mariners?

Weak Satisfactory Good Excellent

How do you rate the quality of the filling station?

Weak Satisfactory Good Excellent

How do you rate the quality of the response to requests for assistance?

Weak Satisfactory Good Excellent

If you have answered weakly in any case, please tell us why?

On a scale of 0 to 10, how would you rate the shipyard services

0 (Weak) 1 2 3 4 5 6 7 8 9 10 (Excelent)

If you have given a score of less than 6 please justify:

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Contact

Reception:
marinavilamoura@vilamouraworld.com
+351 289 310 560

(Call to the national landline network)

Rocha Baixinha Nascente Reception:
praiafalesia@vilamouraworld.com
+351 289 302 395

(Call to the national landline network)

Vilamoura Beach Reception:
praiavilamoura@vilamouraworld.com
+351 289 315 430

(Call to the national landline network)

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